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Frontline Exterior Services (“we”, “us”, “our”) is committed to protecting the privacy of our website visitors, customers, and anyone who contacts us.
This Privacy Policy explains how we collect, use, store, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

We may collect and process the following types of personal information:

• Name
   
• Email address
   
• Phone number
   
• Address or location (for quotes or call-outs)
   
• Details about your enquiry or cleaning request
   
• Any information you send via email, website forms, social media, or messaging apps
   

When you visit our website, we may automatically collect:

• IP address
   
• Device type
   
• Browser information
   
• Pages visited
   
• Time spent on the site
   
• Referral source
   

This is collected using cookies and analytics tools (e.g., Google Analytics).

We use your personal information to:

• Provide quotes and respond to enquiries
   
• Carry out booked services
   
• Contact you to discuss your job or follow-up information
   
• Improve our website, services, and customer experience
   
• Record customer information for accounting or tax requirements
   
• Send updates or promotional messages (only if you opt in)
   

We do not sell your data to anyone.

We process your personal information under the following legal bases:

• Legitimate interest: responding to enquiries, providing services, improving our website
   
• Contract: when you book a service
   
• Legal obligation: accounting, tax, and record-keeping
   
• Consent: for marketing communications (you can withdraw consent at any time)
   

We may share your personal data only with:

• Trusted service providers (e.g., email hosting, website hosting, payment processors)
   
• Accountants or HMRC if legally required
   
• Law enforcement if required by law
   

We do not share, sell, or trade your information with third-party marketers.

We take reasonable steps to protect your personal data, including:

• Secure password-protected devices
   
• Encrypted communication where possible
   
• Limited access to personal information
   
• Secure website hosting and email systems
   

However, no system is 100% secure, and you share information at your own risk.

We retain your information only as long as necessary:

• Enquiry data: up to 12 months
   
• Customer service records: up to 7 years (for accounts and tax requirements)
   
• Marketing data: until you unsubscribe
   

You may request deletion at any time (see Section 8).

Our website may use cookies to:

• Improve site functionality
   
• Analyse visitor behaviour
   
• Remember preferences
   
• Run analytics tools such as Google Analytics
   

You can disable cookies in your browser settings.

Under UK GDPR, you have the right to:

• Access the information we hold about you
   
• Correct inaccurate information
   
• Request deletion of your data
   
• Object to processing
   
• Restrict processing
   
• Withdraw consent (where applicable)
   
• Request a copy of your data (data portability)
   

To exercise these rights, contact us at:

📧 pete@frontlineexteriorservices.com
📞 07917 430027

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites.